+ How long does the game last?
The game lasts for 60 minutes, the time you have at your disposal to solve all the puzzles in the room. The overall experience takes about 90 minutes; this includes the briefing before the game, the actual game time and, in case you didn't manage to find the solution to all the puzzles during the alloted time, the remainder of the game solution (should you request it).
+ How many persons can play the game at the same time?
The maximum number of members in a team is 6. Because team-work is essential to solving this type of games, the minimum number of members required for a team is 2.
+ Do I need to book a time slot prior to playing the game?
Yes, the game is available only by booking in advance, due to the fact that the game area needs to be prepared for you and your team. You cannot book a time interval less than 2 hours before it starts. You may book a time interval for your game by using our on-line booking module that you'll find on our website, by phone at (+40)756 087 655 or by emailing us at firstname.lastname@example.org.
+ How do I cancel a booking?
In case you cannot honor your booking, we kindly ask you to phone us or send us an email at least 2 hours before your reserved time interval starts.
+ I booked a time slot, what time should I arrive at your location?
We recommend arriving at least 15 minutes before the time slot starts, to make sure the game-master has enough time to present the game and it's rules to you before you start playing the game.
+ What happens if I'm late?
Delays longer than 15 minutes over the booking's start time entail cancellation of your booking, with the possibility of reprogramming.
+ What happens if I can't find the solution of a specific puzzle in the game?
You can ask for help from the game-master by using a system of hints. The game is audio and video surveilled through a number of audio-video cameras installed in the game room, which function only in real time (i.e. without storing any kind of recording or photographs). At any given time, the game-master knows how far in the game scenario you are and will provide you with the information you need to continue the game, should you ask for help.
+ How can I pay?
You can pay in cash or by credit card, only at our location.
+ What is the age limit for a team member in order to be allowed as part of a team?
There is no age limit for playing our game, although persons under 18 years of age must be accompanied by an adult.
+ Is photographing or video recording allowed during the game?
NO, we do not allow photographing or video recording during the game. The element of surprise plays an essential role in this type of games and we want to be able to offer a complete and quality experience to each and every person that wishes to play our game. We reserve the right to stop the game, in case any of these rules are broken, without the possibility of refunds.
+ Can I leave the game room before the 60 minutes pass?
Even if the game room's door will be locked at the start of the game, you can leave the game room any time you wish. You only need to express the wish to leave the game by pressing the hint button several times.
+ Can I purchase a voucher as a gift for someone else?
Should you wish to offer the experience of our game as a gift, you can purchase a voucher at our location. The voucher expires 3 months after it's purchase.
+ How do I find you?
We are located in the city center, 5 minutes away by foot from the "0" kilometer mark, across the street from Hotel Intercontinental. If you travel by metro, get off the train at Universitate station and take the exit to the Ion Câmpineanu street.